FREQUENTLY ASKED QUESTIONS

How much does it cost to make a custom product?

The cost of an item depends on various of things some being but not limited to:

  • What kind of item you are ordering
  • How many items you are ordering
  • Detail of work being done
  • Pricing will be discussed prior to any work being started

How can I go about getting a price quote?

Stock items are priced already for you on our website, however there are times when a special quote is needed for bulk quantities or special order items that you would like personalized/customized. To get a quote, you can use our Contact Us page to drop us a note and one of our team members will get back to you as soon as possible, or give us a call at 267-416-0140

How can I pay for my order?

Our website uses Stripe to process credit card payments for our customers. Stripes website is secure and highly encrypted. With industry-standard security features and buyer protection programs, you can be assured of safe and secure transactions with Gemini Rose Creations.

Can I talk to a real person about my order before I place it?

Absolutely! Please call us at 267-416-0140 during our office hours Monday – Thursday 9am to 7pm  – Friday & Saturday 9-3 (EST).

How long does it take to get my order?

  There are so many factors that come into play with turn around and delivery times. Each item will have it’s own turn around time depending on what is being made, how it’s made, if a design needs to be made and if materials are in stock to make the items. Communication prior to placing a custom order to discuss details and when you need the product by is very important and we can communicate by phone, email, zoom whichever is needed to accomplish our goal, meet and accommodate your needs. Stock items that are premade will typically ship within 1-3 days from when order is placed. Made to order items will have a turn around time in the item detail section and typically ship within 3-7 business days once you have approved the design . Keep in mind that if a design needs to be created for your item or custom/personalized orders it will take more time before it ships out than an already made stock item or premade design. I can ship anywhere in the United States and use standard shipping. I use USPS however I can also ship out overnight/express delivery at an extra cost. If you are local and would like to pick up your order we can make arrangements to meet.

I don’t know anything about graphic art, is that a problem?

Not at all – you have options! Gemini Rose Creations can work with you to make your vision a reality. If you would like to use your creative side and create your own custom product our Product Design Studio  will soon be set up. You can simply upload your image on the product you desire that is available and create your own custom piece. Once created, the design will be sent to me and I will make your masterpiece and ship it to you. There are so many different substrates to put images on and most likely not all be uploaded in the Product Design Studio. Please reach out if what you are looking for is not an option in the studio. Please keep in mind that I can not reproduce licensed and copyrighted images.

What format should I submit my artwork in?

 We prefer high quality, high resolution photos & designs in a PNG, JPEG format.  300 DPI or more is recommended. The higher the DPI (dots per inch) the better. This will provide a great end result on the substrate used.

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